NetAllHours FAQs

If the answer you are looking for is not covered in this FAQ section please email support@optusnet.com.au.

Please click on a link below to view the answer to our most commonly asked questions about our NetAllHours plans. If you're looking for help not specifically related to NetAllHours please look at the Helpdesk FAQs section.

Questions
What are the NetAllHours plans and how do they work?
How can I change from my current plan to a NetAllHours plan?
What exactly is a download?
Someone told me everyone downloads when they're connected to the Internet, is that true?
Can I rollover my unused megabytes (MB)?
How can I find out how many MB I've downloaded?
I'm on a ‘yes’ rewards plan, does Optus have ‘yes’ rewards NetAllHours plans?
Where can I get more information on NetAllHours?

NetAllHours Terms & Conditions
What are the NetAllHours plans and how do they work?

The NetAllHours plans are Optus' unlimited monthly hours plans. These plans have download limits, session time limits and an idle time limit before your session times out.

Plan Hours Included Monthly Downloads Included Session Limit Idle Time Limit Monthly Access Fee Excess Usage
NetAllHours 400MB Unlimited 400MB 5 hours 20 minutes $29.95 ($21.45 with ‘yes’ rewards) 20c per MB (over 400MB limit)
NetAllHours 550MB Unlimited 550MB 10 hours 1 hour $39.95 ($29.95 with ‘yes’ rewards) 20c per MB (over 550MB limit)
‘yes’ NetAllHours Unlimited Unlimited Unlimited 5 hours 20 minutes $26.45 (only available with ‘yes’ rewards) N/A
How can I change from my current plan to a NetAllHours plan?

You can easily change to one of these plans by going to the OptusNet homepage, clicking on the My Account section and then click on the Change your plan section. Simply follow the instructions and your plan will be changed for use in your next billing period.

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What exactly is a download?

Downloads include all material transferred to your computer from the Internet including items like web pages, text, graphics, email, software, audio and video files.

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Someone told me everyone downloads when they're connected to the Internet, is that true?

Yes, every web page and every email you see on your computer is "downloaded" from the Internet. The Internet is actually a network that transfers data between computers. That data is what makes up web pages, text, email, audio and video that you receive and see on your computer. So every user of every ISP "downloads" data while they are using the Internet.

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Can I rollover my unused megabytes?

No, the rollover feature only applies to the monthly hours included in our NetRollover plans.

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How can I find out how many MB's I've downloaded?

Go to the My Account section of the OptusNet homepage, click on the Account Usage section and follow the instructions. Please note that when you check your Mb usage, this will not include your current session or any usage since the previous day.

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I'm on a ‘yes’ rewards plan, does Optus have ‘yes’ rewards NetAllHours plans?

Yes we do have ‘yes’ rewards NetAllHours plans. If you are already on a ‘yes’ rewards plan, you can change your plan in the My Account section of the OptusNet homepage. Go to the Change your plan section and follow the instructions to change your plan and you'll enjoy the ‘yes’ rewards discount on your NetAllHours plans. Find out more about Optus ‘yes’ rewards.

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Where can I get more information on NetAllHours?

If you are thinking about signing up to one of our NetAllHours plans you can get more information on NetAllHours from the OptusNet homepage in the Products section or you can call our sales team on 1800 700 273. Existing OptusNet customers should call OptusNet Customer Service on 1300 301 325 or email support@optusnet.com.au for further information.

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NetAllHours Terms & Conditions
  1. NetAllHours plans are available to new and existing OptusNet Dial-up customers and provide you with unlimited monthly access hours.
  2. A monthly access fee applies to each NetAllHours plan.
  3. A session length limit and idle timeout limit applies to each NetAllHours plan and connections exceeding the relevant session limit may be disconnected. Connections left idle for more than the relevant idle timeout limit may be disconnected. After disconnection you may dial-in again.
  4. Some NetAllHours plans include a set amount of Megabytes of data download (MB). MBs used in excess of relevant included MB downloads will be charged at the relevant plan's per MB rate.
  5. Any unused portion of the MBs included in the relevant monthly access fee expires each month.
  6. Download volume calculations include all material transferred to your computer via your OptusNet connection (including, without limitation: web pages, text, graphics, software, sound, video, e-mail and any other form of electronic information or data).
  7. Subscriptions to a NetAllHours plan may be limited to ensure acceptable network performance for all OptusNet customers.
  8. Only one login at a time is permitted. Using the same username to login from more than one computer at the same time is not permitted.
  9. This plan is not available for users of Permanent IP addresses. This service is not to be used as a permanent connection and can not be used for ISDN connections.
  10. Optus reserves the right to change, terminate or withdraw any NetAllHours plan at any time with reasonable notice.
  11. These Terms & Conditions are in addition to the OptusNet Dial-up Standard Agreement and the Acceptable Use Policy which can be found at www.optusnet.com.au.

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